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Welcome

Welcome to Phoenix Art Studio's Handmade Artists' Shop! Phoenix Art Studio is dedicated to designing and creating top quality items that will last many years if treated properly.

Payment

PAYMENT We currently only accept Paypal and money orders. Payment should be made in US dollars and within 7 days of placing order. Please note you are not required to have a Paypal account to make a payment. You can use a major credit card, as well as write an e-check. If you choose to send an e-check please be notified that your item will be shipped once the e-check has cleared. To avoid delays in shipping, make your payment after your ArtFire transaction is complete and please ensure your proper address is correct with Paypal.

Shipping

We usually ship within 48 hours unless an order is placed on the weekend or holidays. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ INTERNATIONAL SHIPPING- Unless otherwise noted or discussed, We ship USPS International First Class. There is no tracking available with the lower priced service, but we do insure larger orders automatically. Please note - The seller is not responsible for import tariffs, taxes, or custom duties, or delays caused by customs. Buyers may be required to pay these additional charges when the package reaches your country. Please contact your local customs office if you want estimates of possible charges or other information. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ SHIPPING METHOD- We currently use USPS priority and first class. We will add insurance automatically on larger orders with no additional charge. Although the postal service provides estimated delivery times, please understand that once an item ships the seller has no control over how long an item takes to arrive.If another shipping method is preferred please contact seller before purchasing an item so the shipping rate can be adjusted accordingly. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Phoenix Art Studio is not responsible for any packages lost, stolen or damaged in transit.

Refund & Exchanges

If for any reason you are not satisfied with your purchase you can return it within 10 days. We will refund your payment less the shipping. Thank you.

Additional Policies and FAQs

I am happy to review any and all custom order request. Simply contact me to discuss specifics.