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Welcome

I am honored to be part of the Handmade Artists community and dedicated to making your experience a fun and refreshing one. Whether it's through Handmade Artists, Square, Ko-Fi, or Facebook, I am really looking forward to getting to know you and serve you.

Payment

I am currently accepting electronic payments via the Handmade Artists shop. Payment methods include: PayPal. I offer a variety of avenues for customers to place an order and make a payment, other than Square. Accepted payment methods outside of the Handmade Artists platform include: Square, Venmo, Cash App, and Facebook Pay. I do not accept phone orders. Due to Covid-19 I will not accept cash payments. I do not accept money orders or check payments. Depending on the platform you use, their website may offer different payment options at checkout that I have not listed. I do not add a handling fee or tax amount to final sale prices on handmade items, artwork, digital downloads, or vintage items listed in the shop. However, taxes may be automatically included with your order according to your home State laws. It may also depend on the platform or payment app you choose to use at checkout.

Shipping

In order to keep shipping prices to a minimum, I do not include packaging cost with the shipping price. In some cases, I reuse packaging materials in order to keep cost down on my end and to promote recycling. Most items are currently shipped via USPS, and include tracking/confirmation unless otherwise stated. I offer domestic shipping options and ship internationally. If placing an order through Square, packages can also be shipped via UPS, FedEX, or DHL. Shipping rates are based on the size and weight of an item/package and reflect the USPS, UPS, FedEx, or DHL calculations, according to location/destination. If you would like to add insurance to your package, please contact me before submitting a payment. This will allow me to update or reserve a listing to reflect the proper shipping price. For insurance, it will cost an additional $2.75. Rates may vary between shipping services and is subject to change. High-cost sales items will be insured automatically for my protection and yours. The cost of insurance is included in the final shipping price and noted in the listing. For international buyers, a Certificate of Mailing will automatically be included in the shipping price for an additional fee. Insurance is available for most international packages. Insurance is not provided for First-Class Package International Service (FCPIS). Tracking is available for most international packages. Tracking is available to select destinations for First-Class Package International Service (FCPIS). Expected delivery varies by destination. Customs form is required for shipping. If you have a preference for a particular shipping service, please contact me and I will do my best to meet your needs. Please keep in mind that shipping delays can occur due to COVID-19, holiday rushes or closures, the graduation season rush, inclement weather conditions, or unforeseeable events that are out of my control. Once an item has left my shop/has shipped: I will not be responsible for delayed, lost, or stolen packages and/or damaged goods. However, if you should have any questions or concerns during transit time or after delivery, please do not hesitate to contact me. We may be able to work towards a friendly agreement, depending on the nature of the situation.

Refund & Exchanges

Generally, returns are not accepted for artwork, custom handmade items, personalized items, or digital downloads. However, if you are not satisfied with your order, please do not hesitate to contact me. We may be able to come to a friendly agreement depending on the nature of your issue. In the event an agreement is made for a return, the customer is responsible for shipping cost. You must contact me within 14 days after delivery to qualify for a return. An item must be shipped back within 30 days of delivery (in the condition it was received). Exchanges not accepted at this time. Cancellations will be considered and handled accordingly. Customers may be subject to a cancellation fee if a custom handmade order, personalized item, or art piece is cancelled mid project. I do not offer store credit.

Additional Policies and FAQs

Aside from Handmade Artists Shop, I run storefronts on other sites like Square, Ko-Fi, and Facebook. At this time the Facebook shop is linked to the Square site. I no longer offer direct checkout from their site. I am currently the only person running my business and do not have help from outside sources. Placing Orders Outside of Square If you'd like to place a custom/handmade order outside of Handmade Artists, Square, Ko-Fi, or Facebook, please do not hesitate to contact me. Pick-up and Delivery: I do not hand deliver items to customers at this time or offer local delivery services. However, if you are local to Richardson, TX. or located in the DFW area, I am now offering customers porch pick-up (similar to marketplace pick-ups) in accordance with social distancing safety guidelines. Please keep in mind pick-up dates may vary, depending on the item you are purchasing. Non handmade items can be scheduled for same day pick-up or a later date depending on the time of day your order was placed. Handmade orders are subject to longer wait times. For added safety measures, you must provide information that will help me to identify you (Eg. make/model of vehicle) with your order note and text the number provided when you have arrived. If you have any questions or concerns, please don't hesitate to contact me before placing your order. Payment must be received before pick-up. Due to Covid19, I cannot meet in person. Please Note: Handmade Items and Order Processing All of the handmade items listed in the shop are crocheted by me and made to order. Please allow 1-2 weeks for me to complete a custom handmade order. In some cases, however, completion may take over two weeks depending on my work load or difficulty level of pattern, particularly during peak season/the holidays. Please contact me if you need a custom order completed by a specific date, so we can work it out before you place an order. Once payment clears, I will purchase the materials needed to start on your custom order. In most cases, I have the materials in stock. Please keep in mind that it can take up to 2-5 business days for banks to process and post credit/debit card payments, therefore delaying the process and completion time of your order. For faster processing time, I suggest making an instant payment via PayPal, Venmo, or CashApp. For more information and to request a custom handmade order, please contact me and I will get back to your at my earliest convenience. Thank you for your patience and understanding in this matter! Feedback: If you are happy with your experience, I encourage you to leave positive feedback for me. This will help other buyers know I am a responsible and reliable seller. At this time, I do not have the tools to automatically display customer feedback on the Square site. However, I welcome you to leave a public review on my Facebook page or TrustPilot. Customers have the ability to send private feedback right from their receipts. For transparency purposes, you can access customer reviews via my Etsy shop, Facebook page, or TrustPilot. If you'd like to offer feedback or share a testimonial for the square site, please contact me and will manually upload it to the site. If for any reason you are not satisfied with service and/or your order, please contact me with any questions or concerns before leaving negative or neutral feedback. I will be more than happy to work something out with you. Constructive criticism welcomed! In fact, I encourage it. This allows me to understand and correct an error, so I can work towards providing customers a pleasurable buying experience.