MagnoliaRoadDesigns's Shop Policies

Welcome

Hello and welcome to my shop! Please 'like' my group on Facebook or follow me on Twitter or Pintrest for the latest from Magnolia Road!

Payment

Currently I accept Paypal and all major credit cards through Paypal checkout. I usually ship within 1-2 business days of the purchase date, so if you need to cancel, please let me know within 24 hours of your purchase. All invoices through Paypal need to be paid within 3 business days of receipt.

Shipping

All items are shipped via the US Postal Service. Items usually are shipped within 1-2 business days of purchase, and takes about 3-7 days for arrival in the United States, although customers have experienced less. All items are either gift boxed (for jewelry) or zip-lock bagged (for fabric/knitted items) for protection.

If you order Friday Night, Saturday or Sunday, I will post your order on Monday mornings.

Canada: Shipping times are usually 5-7 days, but may take up to 7-10 days depending on location.

International: Please be aware of any restrictions your country's customs department might have. All buyers are responsible for paying any customs fees your country might charge.

Holiday Shipping: Shipping times might be lengthened due to location and time of the year. Please plan and purchase ahead to ensure your order arrives on time.

RUSH ORDERS:

I will definitely work with you and rush custom priority orders (within the US/Canada only) If there is an item you need by a certain time, please let me know and I can find out the shipping rate and the estimated delivery time.

Delivery confirmation is complementary on all US orders. Currently, no international confirmation system is available.

Refund & Exchanges

Please contact me first if you are in any way not satisfied with your purchase, and I will work with you to rectify the situation.

I do accept returns for exchanges or refunds if necessary and under these conditions:

* Items must be returned in same condition to receive the full refund, minus the shipping costs incurred.
* Your shipping costs are non-refundable.
* Items can only be returned within 7 days of purchase.

Thank you!

Additional Policies and FAQs

CUSTOM ORDERS:

I gladly do custom orders, and I will work with you through email, messaging and pictures to make sure you get exactly what you want. Feel free to contact me if you are interested.

AFTER THE SALE:

If you find out after you purchased jewelry from me and you need it lengthened or shortened, no problem! Email me at magnoliaroaddesigns(at)charter.net with your details and I will do the alterations for you free of charge!

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