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tutreasures's Shop Policies

Hello and welcome to "TUT". I try really hard to provide great products and services for reasonable prices and try to make the processes as easy as possible. I love to hear from my clients and fellow artists so please never hesitate to contact me about anything you see in my store, or even just to say hello. If I have not described an item of interest well enough or if I have left something out, please let me know. I want you to be extremely happy when you have made a purchase from my store and all clients are important to me.
Because I use mostly recycled items in my art, I may not always be able to tell you exactly where an item came from or exactly what an item is made of, but rest assured that if I would not keep an item for myself, I would never dare try to pass the item off on anyone else, not even as a freebie. I take a lot of pride in my work and love to see others enjoy my work. All I can really say is if you work with me, I will bend over backwards to work with you.

I accept Paypal only at this time.

I try to always use either recycled components for packing and shipping or something that can be used again and usually both.
I normally use USPS (United States Postal Service) for shipping, as most of my packages are not very big.
I am only one person, and I also travel sometimes to sing in a band, so please allow up to 5 business days processing time to ship after full payment is cleared.
I will combine shipping with a discount if more than one item is purchased at the same time. That is reflected on each listing of course.

My shipping charges include handling, packaging, and delivery verification.

If an item or shipment is over $100.00, insurance will be required and added.

I do not work for the post office. If a shipment is lost, damaged, or stolen, I cannot and will not be responsible if insurance is not purchased for items under $100.00. I will ship worldwide, but the buyer will be responsible for any extra shipping charges and you must contact me before purchase to make sure the prices will be correct in real time. I live by three different Post Offices and they are always different from one another. I will do the best I can to get your International and United States purchases to you as cost effectively and timely as possible.

I have seen advice telling me that I should try to inform you of approximate shipping times. I hope you can understand why I cannot and choose not to do that; with as much as I have shipped out, no two shipping situations have ever been the same. I don't feel it fair to try to predict something that is so erratic, because I don't like to disappoint anyone and don't feel comfortable making promises for something in which you nor I have any control.
That wouldn't be fair to either one of us. This is why I require tracking, if possible on all my shipments because at least then we can hold the post office responsible for their errors and we can then work together to make the best of a bad situation.

International buyers are also responsible for letting me know of any unusual or extra (if applicable) customs forms or charges that may be necessary. Again, I want to make all transactions as easy and flawless as possible. However, I will need yours, the buyer's, help in international cases.

Refund & Exchanges
Most of my items are sold as is, as I try really hard to make and distribute the highest quality merchandise.
Refunds and exchanges will be dealt with on an individual basis because we never know what might happen. Good Old Murphy is always on the job at my house.

I do not and will not refund shipping costs for any reason, unless a purchase is canceled prior to shipment of purchase.
Again, please do not hesitate to contact me, I love to hear from you. Good or bad is always a learning experience. I can't fix it if I don't know it's broke. I will do my very best to make things right.

Additional Policies and FAQs
I can and will do custom work, using my supplies or even your supplies. Contact me and we can work something out. I can also repair most of your favorite costume jewelry. Contact me! Let's make something beautiful together.