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rubycoffee's Shop Policies



Welcome
Empire Coffee Service is a coffee roaster in Orlando FL. We feature a variety of premium coffee beans roasted and packed under the label "RUBY COFFEE". We serve our customers only the finest coffee and highest quality products. All orders of "RUBY COFFEE" are freshly roasted on a per order request and packaged in bags with a degassing valve to maintain maximum freshness.

Our coffee does not sit on a shelf!

"WE ROAST TO ORDER"

Payment
We only accept PayPal.

CANCELLATION POLICIES


All coffees are unique and taste may vary with each roasting profile. We strive to provide you with the best experience possible by providing fresh, quality coffee. Because our coffee is roasted to order and flavors are added as per orders, we are unable to offer refunds if the product does not meet your personal expectations or you do not like the taste. However, if your package is lost or damaged in transit, we will gladly replace the cost of the coffee. We do not refund shipping charges.

Shipping
SHIPPING INFORMATION


We typically roast & ship all orders within 2-3 days. We ship 5 days a week Monday to Friday via USPS Priority Flat Rate Mail. We will charge you what the carrier charges us.

We ship to the 48 Continental States, Hawaii, Alaska and Puerto Rico.

Refund & Exchanges
REFUND RETURNS


All coffees are unique and taste may vary with each roasting profile. We strive to provide you with the best experience possible by providing fresh, quality coffee. Because our coffee is roasted to order and flavors are added as per orders, we are unable to offer refunds if the product does not meet your personal expectations or you do not like the taste. However, if your package is lost or damaged in transit, we will gladly replace the cost of the coffee. We do not refund shipping charges.

Additional Policies and FAQs
CONTACT US

10151 University Blvd
Suite 521
Orlando, FL 32817

Email: sales@rubycoffee.com
Phone: 321-277-5573
From: Monday to Friday - From: 8:00 AM to 6:00 PM EST