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Jewelrybyjane29's Shop Policies

Welcome to my shop. You will find I make unique one of a kind collection of jewelry. As a designer, I put all my time, talent and imagination into each individual piece, until I am completely satisfied. My work is about originality as well as quality. I guaranty that you will stand out when you wear any of my pieces. If however you can not find exactly what you want, let me design a piece just for you.

I accept Paypal, USPS money orders and personal checks. Payments by PayPal are due at the time of sale. If no payment is made at time of sale, the item will be re-listed within 3 days of purchase unless you contact me within that period to arrange for payment.

If you are paying with a personal check, or money order please contact me within 3 days to advise me when your payment will be mailed.

I ship using services of USPS (United States Postal Service) via First Class mail.
If you prefer different shipping method or wish for additional insurance for the package, please let me know prior to your purchase so I can adjust the shipping charges for you.

Refund & Exchanges
Refunds and Exchanges
I offer high quality jewelry, always keeping their durability and aesthetics in mind. I want you to enjoy my products, as well as the whole shopping experience.
If you should be unhappy and wish to return your purchase, please contact me prior to shipping the item back. You have 3 days to contact me after you received the item, then additional 7 days to ship the item in its original state back to me. When I receive the item, I will fully refund you the amount of the merchandise purchase price. I do not return the shipping charges.

I stand by my work, and work hard to provide strong, beautiful, unique jewelry. In the small chance that something does have a defect I will want the item mailed back to me WITH tracking information, for me to attempt to adjust or fix the item.

Refunds will only be given on a case by case basis, usually as a last resort if I am not able to remedy the situation. The buyer is responsible for the shipping costs to send the item back to me, but I will pay for the second shipping cost to return the item to the buyer once I have repaired the item.

If an item does have a defect or problem I need to hear from the buyer within 2 days of receiving the merchandise.

Additional Policies and FAQs

If a package arrives damaged the buyer needs to contact the United States Postal Service (USPS) to resolve such an issue. I can only get the money back from USPS if the buyer files a claim, at which point I can refund the money or send another item. If you are concerned about loss, then please opt for insurance.