• Accessories
  • Art
  • Bags and Purses
  • Bath and Beauty
  • Candles
  • Ceramics and Pottery
  • Chainmaille
  • Clothing
  • Crochet, Knitting, and Needlecraft
  • Dolls and Miniatures
  • Edibles
  • Glass
  • Handmade Supplies
  • Holiday and Special Occasion
  • Housewares
  • Jewelry
  • Metal Craft
  • Mosaic
  • Outdoor
  • Paper and Books
  • Pattern Tutorials and Kits
  • Pet Stuff
  • Quilts
  • Toys
  • Weddings
  • Woodworking





vitabravo's Shop Policies



Welcome

Payment

Shipping
ALLOW 15 DAYS FOR DELIVERY

Customer is responsible to give us correct address.

For express shipping contact us.

I AM NOT RESPONSIBLE FOR POSTAL DELAYS OR WRONG ADDRESSES GIVEN TO ME.

*If you have a question about your order do not hesitate to send me a message through Etsy.



Refund & Exchanges
PLEASE NOTE:
Each item is hand drawn just for you. Therefore, when you receive your item and you do not like design but color and letters and their order is correct…you can still return it for refund where we will withhold $10 for making it.

PLEASE NOTE:
Order can be cancelled within 24 hours for full refund. After that, we will need to withhold $10 from refund since orders will go in process of being made for you.

FOR BRASS METAL GOLD TONE AND SILVER TONE WE KEEP $25.

IF YOU DO NOT LIKE BRASS METAL GOLD TONE YOU CAN RETURN IT WE KEEP $25.


PLEASE NOTE:
If initials are given without any information of their order how they should be on monogram, they will be made exactly as they are and will be considered to be correctly done by company.

Our Mistakes
Defective item can be returned for exchange or refund.
Defective items would consist of:
1. Wrong letters order (ONLY IF CUSTOMER INDICATES LAST NAME INITIAL)
2. Wrong color.

Customer Mistakes
Cannot be returned or exchanged.
1. Wrong order of letters given.
2. Wrong color given.
3. Given initials without any explanation where last name is.


IF NO MISTAKE MADE AND CUSTOMER DOESN'T LIKE DESIGN, PLEASE SHIP IT BACK AND I KEEP $10 FOR MAKING IT.
CUSTOMER PAYS FOR SHIPPING.

If your order has mistakes You may receive full refund within first 2 WEEKS on the first day of your order's arrival by shipping item back.

MANUFACTURER WARRANTY 15 DAYS THIS IS FOR ALL ITEMS.
AFTER 15 DAYS YOU CAN GET THE SAME STYLE ITEM FOR 50% OF ORIGINAL COST.



IF YOU FORGET TO WRITE YOUR INSTRUCTIONS IN MESSAGE BOX AND YOU DO NOT REPLY TO US FOR 3 WEEKS, WE WILL REFUND YOU AND CANCEL YOUR ORDER AND WAIT FOR YOU TO MAKE PLACE NEW ONE.

Additional Policies and FAQs