• Accessories
  • Art
  • Bags and Purses
  • Bath and Beauty
  • Candles
  • Ceramics and Pottery
  • Chainmaille
  • Clothing
  • Crochet, Knitting, and Needlecraft
  • Dolls and Miniatures
  • Edibles
  • Glass
  • Handmade Supplies
  • Holiday and Special Occasion
  • Housewares
  • Jewelry
  • Metal Craft
  • Mosaic
  • Outdoor
  • Paper and Books
  • Pattern Tutorials and Kits
  • Pet Stuff
  • Quilts
  • Toys
  • Weddings
  • Woodworking

pumpkinseedstore's Shop Policies

Hello and welcome to the Pumpkin Seed Store. I hope you enjoy my crazy characters and that you invite your friends to meet them too. At Pumpkin Seed I aim to fuse the rag-doll and cloth-toy traditions with original hand-drawn artwork. I also make bespoke items from children's drawings and family illustrations, so if you fancy a one-off family heirloom, or keepsake do email me in the first instance for a quote, emmapumpkinseed@aol.com and I will endeavour to bring your artwork to life!

I only accept payment through PayPal, however you do not need a PayPal account, simply use your credit card at the checkout and PayPal will handle your transaction for you.

I aim to ship finished items within 3-5 days of completion. With regard to bespoke items, I do require the time to create your special something so do take that into consideration, especially if it is for a special event! Once completed the same shipment times of 3-5 days apply. I have put a personal cap on postage for items to America of $10.95 (actual cost is nearer $14.00), I send all overseas items by International Signed For post, which means that they are traceable and insured.

Refund & Exchanges
If you are unhappy, or dissatisfied with your purchase, please contact me within three working days of receipt of your goods. You will need to ship the item/s back to me in their original condition and at your own cost. You will also need to insure the item with your chosen postal service. PayPal will then handle your full refund of the purchase cost of the item, less my original shipping fees.

Additional Policies and FAQs
Product Care
Direct sunlight can and will fade out the colours of your item, as with anything else so do not leave your item out in the garden/yard alone in bright sun!
Cleaning instructions will be included with each item and it is in your best interests to follow them to ensure the life of the item purchased. For example, all lambswool products should be surface washed only, as wool, when washed in a hot cycle (any cycle) will shrink to a felt-like state causing the toy to harden and be less cuddly and we DON'T want that!
Also velcro, zippers, abrasive fabrics and even faulty washing machines can ruin and tear delicate fabrics.
Pumpkin Seed is NOT RESPONSIBLE for general everyday wear and tear.
That said, if you follow the cleaning instructions and treat your new friend with love and care you will enjoy many happy times together. x x Pumpkin Seed