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ToyBoxbyflameofsilver's Shop Policies



Welcome
Everything is created in a smoke free, pet free home. My creations are in need good homes where they will be admired and used. Please look around and see what can be loved by you!

Payment
I accept Paypal or credit card only and need payment within 24 hours of purchase. I will accept cancellation up until the moment the box is shipped.

Shipping
Unless otherwise stated, I use US priority mail which includes tracking in the US. I ship as late as the next business day after payment is received.

I can ship directly to an address other than your own. Please tell me at the time of purchase if it is going to a DIFFERENT address from your own.

Any specific shipping methods such as rush delivery, different address, etc. needs to be brought to my attention at the BEFORE purchase so I can make adjustments to the costs. I respond to shipping requests no later than 12 hours after it has been received. I will give you 24 hours after I have sent you a message saying that I have made the adjustments to make a purchase.

Refund & Exchanges
I insure packages at my own cost and tracking is now included by the US postal service for priority mail in the US. I will do refunds after the following time lines

US address: 3 weeks after the date of your shipping confirmation email AND if delivery confirmation says package as not arrived

International addresses: 8 weeks after the date of your shipping confirmation email due to some customs holds

Damages I refund are things that I could have prevented in the creation of your purchase such as unraveling yarn, bad seems, etc. I will refund only damaged items that have been damaged within the first week it is received. I require a picture of the damage.

If we agree on the damage, I insist that the item be shipped back to me. Once I receive the item I will refund the cost of the item and shipping TO ME only. If you live in the USA I will insist it be shipped back in flat rate package or envelope.

I will not accepted items that have scissor damage, animal damage, stains, damage to fabric, etc.

If after a week the item is damaged and can be repaired, depending on the extent of the damage, I am willing to repair it for a negotiable fee. Buyer will have to pay for shipping both ways.

Additional Policies and FAQs
I am more than delighted to make creations by request. I am currently set up for crochet, loom knitting, sewing, cross stitch, and knitting projects. Please keep in mind that though my cross stitch are high quality, I am not a quick and will need time to finish your project.

I will need at least a 2 week notice for crochet, sewing, loom knitting, and regular knitting projects. If you only have a rough idea of what you want, I have many patterns for blankets, plush toys, and doll clothes and will be glad to help you find exactly what you want. I also have access to 5+ crafting and yardage stores to get the color and texture you want.

I have a few items listed as made to order. The price in those listings is the full price. 50% of that price is a deposit that is non-refundable.

For custom requests not already listed in my shop, I need a deposit of 50% for the creation before I start if it is not a made to order listing. The deposit is non-refundable. I will begin within 24 hours of receiving your payment. If you would like I can send pictures of my progress. I will insist, after starting, of only 1 picture a day so I can focus on finishing your order.

All custom orders will be held in reserve for 2 weeks after the item is posted, then I will take it off reserve and it will be available to all customers.

If you need inspiration here is my "to do" list https://pinterest.com/flamesilver/patterns-i-want-to-try/