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ToyBoxbyflameofsilver's Shop Policies

Everything is created in a smoke free, pet free home. My creations are in need good homes where they will be admired and used. Please look around and see what can be loved by you!

I accept Paypal or credit card only and need payment within 24 hours of purchase. I will accept cancellation up until the moment the box is shipped.

Unless otherwise stated, I use US priority mail which includes tracking in the US. I ship as late as the next business day after payment is received.

I can ship directly to an address other than your own. Please tell me at the time of purchase if it is going to a DIFFERENT address from your own.

Any specific shipping methods such as rush delivery, different address, etc. needs to be brought to my attention at the BEFORE purchase so I can make adjustments to the costs. I respond to shipping requests no later than 12 hours after it has been received. I will give you 24 hours after I have sent you a message saying that I have made the adjustments to make a purchase.

Refund & Exchanges
I insure packages at my own cost and tracking is now included by the US postal service for priority mail in the US. I will do refunds after the following time lines

US address: 3 weeks after the date of your shipping confirmation email AND if delivery confirmation says package as not arrived

International addresses: 8 weeks after the date of your shipping confirmation email due to some customs holds

Damages I refund are things that I could have prevented in the creation of your purchase such as unraveling yarn, bad seems, etc. I will refund only damaged items that have been damaged within the first week it is received. I require a picture of the damage.

If we agree on the damage, I insist that the item be shipped back to me. Once I receive the item I will refund the cost of the item and shipping TO ME only. If you live in the USA I will insist it be shipped back in flat rate package or envelope.

I will not accepted items that have scissor damage, animal damage, stains, damage to fabric, etc.

If after a week the item is damaged and can be repaired, depending on the extent of the damage, I am willing to repair it for a negotiable fee. Buyer will have to pay for shipping both ways.

Additional Policies and FAQs
I am more than delighted to make creations by request. I am currently set up for crochet, loom knitting, sewing, cross stitch, and knitting projects. Please keep in mind that though my cross stitch are high quality, I am not a quick and will need time to finish your project.

I will need at least a 2 week notice for crochet, sewing, loom knitting, and regular knitting projects. If you only have a rough idea of what you want, I have many patterns for blankets, plush toys, and doll clothes and will be glad to help you find exactly what you want. I also have access to 5+ crafting and yardage stores to get the color and texture you want.

I have a few items listed as made to order. The price in those listings is the full price. 50% of that price is a deposit that is non-refundable.

For custom requests not already listed in my shop, I need a deposit of 50% for the creation before I start if it is not a made to order listing. The deposit is non-refundable. I will begin within 24 hours of receiving your payment. If you would like I can send pictures of my progress. I will insist, after starting, of only 1 picture a day so I can focus on finishing your order.

All custom orders will be held in reserve for 2 weeks after the item is posted, then I will take it off reserve and it will be available to all customers.

If you need inspiration here is my "to do" list https://pinterest.com/flamesilver/patterns-i-want-to-try/