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Welcome

Thank you for visiting. I have only just started setting it up so please be patient. This is a mini showcase for items made by me. I create from the heart and am inspired by the natural environment which surrounds me.

Payment

I accept payment by PayPal only. You do not need to have a PayPal account to pay with PayPal.

Shipping

Some of my jewelry items are made to order. These will can take up to 2 weeks, it will be in the product description of the item. I live in a remote location and will ship on the mail run which is twice a week (except during public holidays) on Mondays & Thursdays. I use Australia Post and if you would like to have the item insured, I can organise that and will send the item out after receiving payment. Items that are ready to ship go out with the next mail run (normally within 2-3 business days) from receipt of cleared Paypal payment. I normally check emails once a day and will respond to enquiries within 24 hrs. I automatically ship to the Paypal address, so please make sure that your Artfire and Paypal addresses match. Exceptions/shipping to another address is handled on a case-by-case basis, so contact me first about it and well discuss your situation. Shipping restrictions: If the Post Office refuses to process the shipment, I will contact you immediately. Please also note that I reserve the right to refuse service to buyers from with negative feedback or unverified addresses.

Refund & Exchanges

I must be notified in writing within 14 days of receiving the item. I accept exchanges for a store credit, equivalent to the price that you paid for the item. There is no credit/refund on the shipping amount. Cash refunds will only be issued in the case of a defective or damaged item. Contact me if you have any questions. All returns/exchanges must be shipped back *with insurance & tracking number*, in new, unworn/unused condition, with all of the original packaging material and gift packaging. All shipping fees to return the item(s) are the sole responsibility of the buyer, except in the case where an item would have a craftsmanship defect.

Additional Policies and FAQs

You can email me directly on bea@simplybea.com if you have not heard back after using the contact form here.