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RDHwirework's Shop Policies



Welcome
Making jewelry is the silver lining to an abrupt change in my life direction. What began as a personal journey of rediscovering myself has translated into the discovery of a passion for creating jewelry that resonates in my soul. A simple passing flirtation with making a few earrings many years ago has transformed into a deep fascination with wirework and semi-precious stones.

I attempt to allow the natural beauty of stones and metal inspire me and design pieces that inspire and reveal the joy of handcrafted jewelry. I am constantly learning and observing traditional and more modern techniques, both to employ them and as an exploration into further creation.

Sustainable practices are becoming more important to me every day as other facets of my life come into alignment. I am committed to reducing the use of chemicals in my studio and recycling or repurposing as much as possible. Long-term I hope to have solar power for my lights and tools as well as a portable solar battery to power lights at shows.

If there are any questions, please feel free to contact me. I try very hard to find the best prices on my supplies so I can pass the savings on to you in the form of affordable handcrafted jewelry.

If you see something you would like in a different color or stone, let me know! If possible, I will make every effort to meet your request. Custom orders are always welcome!

Payment
Payment is due upon checkout through PayPal. You will be taken to a PayPal page for that purchase. If you do not want to sign up for a PayPal account, there is an option to pay by credit card without a PayPal account.

Shipping
I ship USPS first class whenever possible. Heavier items may not be able to ship within the first class weight limits, however priority mail is also an option. Each piece is packed securely to protect the jewelry. I do recycle CLEAN materials such as padding, envelopes, and boxes.

Items will ship promptly within 48 hours from the time the payment is received (excluding Sundays and USPS holidays). Custom items and items made to order will ship no more than 5 days after payment is received, unless other arrangements have been made. In the event supplies must be ordered to complete the custom order, shipment will be delayed as I must wait for the supplies before completing the order.

I will only ship to your PayPal address, please make sure it is current.

At this time I ship within the U.S. only.

Refund & Exchanges
In general, returns are not accepted as my pieces are all individually handcrafted. However, if an item is damaged in transit, I will certainly try to repair it. Please contact me prior to sending so proper arrangements can be made. Please note that "no longer needed" is not an acceptable reason for return.

Additional Policies and FAQs
Custom Orders
Please send me a private message through my shop or email to silverdreamsdesign@gmail.com to discuss your custom order request. Include as much information as possible and I may be able to work up a quote to include in my response. I will respond within 48 hours, even if it is just to request clarification before completing the quote.

Price is based on type of item and materials requested. A non-refundable deposit of 50% is required and must be received before work begins. Upon completion a secondary invoice for the remaining 50% plus shipping will be sent via PayPal and payment is expected within 3 business days. The deposit is forfeited and order is cancelled if custom orders are not paid within 3 business days of second invoice.

Custom items and items made to order will ship no more than 5 days after payment is received, unless other arrangements have been made. In the event supplies must be ordered to complete the custom order, shipment will be delayed as I must wait for the supplies before completing the order. This will be stated when the quote is presented so you will be fully aware of the time frame needed.