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MadameWunderfizz's Shop Policies

Welcome to my shop MadameWunderfizz and thank you for taking an interest in my shop. Much thought, passion and care is put into every pouf and pillow I make. Thank you so much for stopping by and I hope you find something you like .

I accept checks and Paypal. Note that Paypal accepts credit cards and debit cards even if you do not have an account with them.

Items will ship within 3-6 business days after receipt of payment. Custom orders will take longer depending on material availability at time of purchase, but not longer than 20 days. Item(s) will ship via USPS mail.Poufs will ship via UPS or USPS, always depends . Seller will not be responsible for loss or damage during the delivery process.

I ship internationally as well. Please contact me for a shipping quote if you are outside the US. Please be aware that buyers are responsible for any and all duties and customs charges that may be incurred on the border. Please note that I cannot be held responsible for delayed or destroyed packages by Customs Officials. To keep shipping costs down I do not ship International packages with tracking numbers or delivery informations.
If you wish this service please contact me prior your purchase.

Refund & Exchanges

If you think you have to return an item please contact me ahead. Exchange can be made for the same item only and will be accepted within 3 days in original condition and packaging.Refunds less shipping charges will be refunded or credited towards another item.Buyer is responsable for the shipping costs.

If there is a problem with your order, please do not hesitate to contact me! I will do everything I can to solve the issue. Your satisfaction is my primary concern!

NO returns or exchanges on custom orders.

Additional Policies and FAQs

I welcome custom orders. Most of my pillow covers and poufs are available in different sizes and different quantities.
I do customs order in your own material as well and I'm pleased to help you to with my ideas.

All my items come from a smoke-free environment. Customer satisfaction is my main concern. Feel free to contact me with any questions, concerns or requests