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Welcome

Thank you for stopping by Hendywood. I strive to provide the best customer service and would love to hear from you! I work with items from nature without harming it. My items are created and stored in a smoke-free, dog-friendly environment.

Payment

I accept payment through Paypal. You do not need a Paypal account to pay with a credit card. 7% sales tax will be added to all Florida resident transactions during checkout.

Shipping

I will ship using Paypal shipping labels using the address you provide to Paypal. You will receive an email through Paypal shipping giving you a tracking number. Please contact me if you want something different. I am not responsible for customs/duty fees that might be charged after I ship an international order. Please let me know if you want insurance added and I will adjust the shipping cost before you order. Many times I'm able to ship within 24 hours with the exception of weekends, holidays, and special requests. I will always mark international transactions as 'merchandise' on the customs form. Keep in mind international shipping time can take up to 6 weeks or more.

Refund & Exchanges

I try to give the best descriptions possible, especially if I feel there are imperfections that need to be noted. If you are unhappy with your purchase, please contact me and I will work with you to settle the problem.

Additional Policies and FAQs

Please keep in mind that colors vary on different monitors. I personally take all my photos and am not a professional. I do my best to accurately describe my items. If you have any questions please let me know.