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Welcome

We strive for 100% client satisfaction in all of the art we create. Working closely with our clients; we specialize in stained glass creations that are rich and beautiful in color and composition; pleasing to the eye is an understatement as it should enrich the setting it is placed in and always be noticed. We hope you enjoy the special piece you have chosen from our studio whether it is a gift to someone special or for yourself.

Payment

We only accept payment through paypal. Paypal does not require you to have an account with them to process payment to our studio. In using paypal for about 8 years now we have never experienced any problems and neither have our clients. Payment is due immediately upon purchase. Custom work is paid for as agreed. A deposit of 80% of the purchase price is required in advance for us place a project on the schedule and to begin work on custom pieces. Once a deposit successfully settles in our account the work will proceed as per our schedule and as agreed with between our studio and the client. Any and all taxes are solely the responsibility of the client. We do not accept returns. Having said that please be assured we will do everything we can to make any problem with the work right for you within reason.

Shipping

We ship USPS parcel post unless other arrangements have been made and agreed to, and paid for in advance. We do prefer to recycle shipping materials (boxes, wrappings, padding materials, etc.) wherever possible. As long as the materials are in excellent condition and clean we prefer to be environmentally friendly in our practices whenever we can as long as it protects the piece. Pieces are insured when shipped. In over twelve years we have only had three pieces out of over a thousand shipped that did not arrive at their destination. Each of these three pieces were coincidentally uninsured. Insurance is a very small percentage of the shipping charge yet the peace of mind it provides is well worth it. Pieces that are made and available online now are shipped within 72 business hours of the payment settling in our account, unless otherwise agreed. If for any reason we are unable to ship promptly as agreed we will notify the client as soon as possible. Life events do occur infrequently yet it could happen. We do not notify the purchaser that items have been shipped as the additional time involved takes away from working on client orders. USPS generally states that parcel post can take up to 7-14 days to arrive. If 14 business days have elapsed since the payment has been made please contact us at that time. We have shipped to many different countries over the years. Each country has it's own shipping/receipt rules, laws and guidelines. The client is responsible for being aware of how a piece is received into their country and abiding by any and all laws, rules, and regulations. Pieces held in any customs areas are the responsibility of the purchaser. The client is responsible for paying any and all tariffs, taxes, import duties, customs fees and any other monies and payments due for shipments received into their country destination. If there are additional ground fees applicable the client is responsible for those as well. Generally once the shipment leaves our studio it becomes the property and monetary responsibility of the client. With all of this being said we have successfully shipped to many different countries without any incidents at all spoiling the delivery or the experience.

Refund & Exchanges

We do not accept returns. In over ten years we have had two pieces that arrived damaged to the client destination. In both cases the pieces were properly insured and the shipping agency paid the client without question. The client must notify the shipper immediately of having received damaged pieces to make the claim for reimbursement. USPS states the client must make the claim. We; as the seller, will provide any documentation electronically to the client to support their claim such as receipt of payment to authenticate cost, receipt for shipping costs, etc., again within reason. We will provide this documentation electronically in digital format which the client can print out to hard copy as needed.

Additional Policies and FAQs

The Lawyerly Stuff: The nature of the material we work with being glass it can break and have sharp edges or sharp pieces which could if improperly handled cause injury. This studio and it's employees and affiliates and suppliers are not responsible for any injury physical, mental, foreseen or unforeseen by any product we create once it becomes the property of the purchaser or whomever the purchaser may provide said piece to. This is a glass product, common sense must be used and the client should be aware that glass pieces are to be displayed properly and securely and are not meant to be handled. Many of our products contain lead in their construction. Lead is hazardous if ingested. Touching lead is not a danger it cannot be absorbed through the skin. The danger is in ingestion; so, don't eat it! Our products are only meant to be handled briefly, to be properly and securely displayed. If these guidelines are followed the client will be satisfied with their purchase for many many years to come. once the piece leaves our studio it becomes the sole responsibility of the client who assumes all liability under all and any conditions the client places the piece in. Custom Pieces: We specialize in designing and creating unique one of a kind pieces in stained glass for our clients. There are several different approaches to this work and we will discuss with the client once interest is expressed. We do ask that the client be serious about having a piece created as we do not wish to create a situation where the client's time or ours are needlessly spent. We do require 80& of the purchase price to be paid in advance for custom work. The balnce of the purchase price plus shipping and insurance is due immediately upon the piece being completed and prior to shipping. Deposits paid on custom commissioned pieces are strictly nonrefundable. In the event that the final payment amount as agreed to between the client and the studio is not received by the studio within three (3) business days the deposit and the piece created become the sole property of the studio. All of this and more as needed will of course be discussed prior to any commission being undertaken. We have created hundreds of commission custom pieces and have always had satisfied clients and great experiences working with people who appreciate stained glass art. We hope to work closely with you. We can create pieces in multiples to be used for groups, events, party/gathering gifts as needed. Due to the nature of stained glass each piece is unique although essentially somewhat similiar. Contact us well in advance of the occasion (3-4 mos) to learn about having pieces created for that special occasion. More pieces requires additional lead time as each piece is handmade and therefor takes time to create. We do not guarantee pieces in any way other than quality of workmanship. If there is a problem please notify us immediately upon receipt and we will do whatever we can within reason to make it right for you.