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EyeCandy Chainmaille's Shop Policies



Welcome
Welcome to EyeCandy Chainmaille! My name is Candy and I am the creative force behind this small locally owned business. As both the designer and producer of the pieces, I am directly involved with every aspect of their creation, guaranteeing only the highest quality finished works of jewelry art leave my studio. Much of what you will see listed on my websites is based on authentic chainmaille weaves that have been around for hundreds or thousands of years. From Roman to Persian to Japanese, all the weaves and their modern variations can be found here lovingly incorporated into earrings, bracelets, pendants and necklaces.

We strive for the highest quality and to that end we use only the best raw materials, including reclaimed silver and gemstones that are sourced with an eye towards social and environmental responsibility whenever possible. We also cut some of our stone in-house, adding flexibility to our designs. I have been working hard these last few months to add to our line of offerings and I am proud to announce that we will be adding wire-work pieces to our shop very soon. Pieces will include earrings, pendants, bracelets and eventually rings.

Let me extend my thanks for your stopping by and invite you to take a look. If you see something you like, Great! If not, let's talk. Maybe we can put together that unique, one of a kind piece that you have been looking for. Remember, at EyeCandy Chainmaille Handmade Jewelry is an Affordable Luxury!

Payment
We accept Paypal. We use Paypal exclusively since it offers protections to both the buyer and seller, not only at the initial point of sale, but all through the sale process up to delivery.

Shipping
I ship USPS. Most items are shipped insured. Variations on the shipping of International orders will be dealt with on an individual basis, meaning I will message you to be sure you are comfortable with my default shipping method. Any upgrade will be at the buyer's expense.

Refund & Exchanges
If you are returning something, please notify up immediately. I will only accept returns that I have been notified about within 3 days of receipt on the buyers end. (Within 3 days of you receiving your item). Buyer pays for return shipping.

Any item returned without prior authorization will be returned at the owner's/buyer's expense. I will not make any exceptions to this policy.

Damages must be reported to the shipping agency (USPS) as well as to me immediately upon arrival of your package. The insurance claim will them be made and the item replaced once the insurance payment is received. I will not replace anything that is not reported to both the Post Office and myself immediately.

Additional Policies and FAQs