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DaraGallery's Shop Policies



Welcome
Welcome! Thank you for your interest in one of my masks, prints or other creations. I have great fun in making them and hope they bring you equal joy. Please see my payment, shipping and return policies below.

Payment
Paypal only. Orders can only be cancelled prior to shipping. New York taxes will be added when applicable.

Shipping
Shipping prices reflect my packaging and postage costs. Items will be shipped within three business days of receiving payment (if not sooner). Most items are shipped Priority Mail through the US Post Office. Contact me before purchasing for upgrades or downgrades.

Purchased items will be shipped to the specified address within 3 business days (or sooner if possible) of the date on which payment is received. Masks will be shipped priority mail (or first class if priority is not available) through the United States Postal Service with delivery confirmation. For orders within the US there is an expected delivery date of 2 to 4 business days after shipping - so order at least a week before that event you are attending!

Art work is shipped first class domestic and may take up to six days to arrive.

International shipments are shipped first class and can take up to 14 business days (or longer is customs is backed up), so allow two to three weeks to be sure it gets there in time. Dependent on your country, taxes, duties and tariffs may apply. For example, Canada charges a 5 to 15% tax on the item. The buyer is responsible for paying this on delivery.

Convo me if you want an upgrade in the shipping method or insurance. Extra costs will apply. Just be aware that some upgrades can cost more than the price of the mask or other item being shipped!

If you don't need the item soon and what to save money I can also ship First Class or Parcel Post (domestic orders only). Parcel Post may take up to ten business days.

Refund & Exchanges
I want you to be happy with your purchase and will grant a refund if the item arrives and is different from the pictures or description posted here. The item must be returned within 14 days of delivery to your location. Refunds will not be granted until the mask or item has been returned in the same condition as it was received.

I may, at my discretion, issue a refund for other purposes (such as a post office delay). In this event only the item cost and not the shipping will be refunded as there is a tendency to "rent" masks.

Additional Policies and FAQs
I do custom work within reason. For example, if you want one of my half masks, but with a different brocade or fascinator, that can be done. Like an imp or owl mask that has been sold? I'll make you another (note: this can take several weeks as they are handmade papier mache). A totally different mask design? It may be possible for an additional design fee. A final approval picture will be sent prior to mailing. Custom orders are not returnable once mailed.