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CustomArtWork's Shop Policies



Welcome
Welcome to our Online Gallery, we hope you enjoy our hand painted works of art.
If you have an idea - a pattern - or you like to add a decorative touch to your home or business. We will be happy to brainstorm the project with you and add
your requests into the design to create a unique personalized painting for you.

We are a husband & wife artist team and all of our work is 100% hand painted.
Every piece of artwork we create is given much attention to detailing and the
highest possible quality.
We do not commission any other artists to prepare or finish our custom orders,
as we like to keep the quality and integrity of the paintings to our highest standards thus assuring premium artwork for you to enjoy.

We thank you and all our clients for the trust and support you given us for our products, and we are very blessed and appreciative being able to be so productive in what we love doing most.

Gerhard & Bambi
Heraldry Art - Decorative Art - Fine Art

Payment
We do except PayPal or check ( item will be sent when check has cleared by the bank)

Shipping
Custom orders usually take about 2-5 weeks, larger items / orders may can take up to 8 weeks, we will let you know after your purchase when you can expect the delivery.

Within the USA most of our items will be shipped USPS priority mail or FedEx - for international shipping we use first class mail or priority, delivery time may can take between 2-4 weeks,
If you require for your international shipping priority mail (7-10 days) or express delivery ( 3-5 days) please contact us for pricing.

Shipping cost will be added by check out - for express items current USPS or FedEx charges will be applied.

if you order several items and the shipping cost is higher as the shipping costs
(postage/handling/packing material) we will refund the difference to your e-mail account.

Refund & Exchanges
We want every customer to be delighted with their purchase. We are confident that you will be happy with your purchase , but in the event that you are not, please contact us within 7 days of receipt of your purchase to arrange for a return.
All shipping costs will be the responsibility of the buyer, and are non-refundable.
We reserve the right to limit or decline a refund or exchange.

CUSTOM ORDERS are not eligible for refunds, returns or exchanges. All custom order sales are final.


Additional Policies and FAQs
Please note all our items are individually hand painted by the artist based upon our original painting - master copy. Therefore each item may have very slight variations of colors and brushstroke work but will be a unique work of art maintaining the integrity of the original item pictured.