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ArtMasquerading's Shop Policies



Welcome
Thank you for looking at my pieces. Each piece is a one of a kind and handmade by me, using the very best materials available, like genuine Swarovski crystals, Delica seed beads, Fireline beading "thread," genuine gemstones, and sterling silver.
Also, please check my shop policies before purchasing. Thanks!

To follow me on Facebook:
http://www.facebook.com/ArtMasquerading

Payment
Paypal..... It's easy and you do NOT have to set up your own paypal account to pay. You can easily use your credit or debit card. Paypal will only process the transaction for me and I won't see any of your account information.

Texas residents will have state sales tax of 8.25% applied to their purchase.

LAYAWAY - Applies to orders over $75; You may take up to 4 months to pay for your purchase with either Paypal OR Direct Checkout. Please contact me via Etsy to arrange for this. Layaway payments are non-refundable until after you have received your item.
After you have received your item, I really want you to be happy with your purchase. If for some reason you aren't satisfied after receiving it, please contact me within 3 days. I will gladly refund your money, minus the shipping. I look each item over carefully before mailing and the item needs to be returned in the EXACT same condition. Please contact me and I will make arrangements for the return.

Shipping
SHIPPING:
ITEMS OVER $50: I ship USPS Priority Mail in the United States for FREE, and only $1 to Canada. Your piece will be carefully wrapped in bubble wrap, taped and secured inside a box provided by USPS. Insurance is also INCLUDED in the purchase price of any item over $50.

ITEMS UNDER $50: I ship USPS Priority Mail in the United States for $3, and for $5 to Canada. Your piece will be carefully wrapped in bubble wrap, taped and secured inside a box provided by USPS.

IMPORTANT: Your order will be mailed to your Paypal address. The address on your order will be copied and pasted from the address on your Paypal receipt. Make sure your Paypal address is the correct address.

INTERNATIONAL ORDERS: I do not ship internationally at this time, but if you are interested in something in my shop, please read the following and contact me.

*Each country has different requirements and restrictions for shipping jewelry and some countries won't accept packages containing jewelry unless very specific requirements are met.

*These requirements can mean more expensive shipping to your country. If you want a package sent to you please contact me first and give me your full address. I will find out what procedure your country entails and let you know what it will cost to ship to your country.

*Many countries also impose fees such as taxes or duties. It is the buyers responsibility to determine what these fees will be and pay them. I am in no way accountable for any fees.

*In many cases international shipping can take several weeks for actual delivery. Also please be aware that I will retain any tracking or delivery confirmation number, but I WILL NOT REPLACE ITEMS THAT ARE LOST OR DAMAGED DURING SHIPMENT FOR ANY REASON. I strongly suggest selecting a shipping method, like Priority International, that includes indemnity coverage.

*You may also wish to purchase additional insurance. These methods can be costly but they are the only way I know to protect any investment. If you don't agree with these terms, please do not choose to purchase.





Refund & Exchanges
I GUARANTEE SUPERIOR WORKMANSHIP ON ALL MY ITEMS. So, unless you accidentally run over it with a truck, it should not come apart, and if it does I will repair it for FREE. This is a Lifetime warranty, for as long as you own the piece.

My photos aren't always wonderful, since I'm a jewelry designer and artist, not a photographer, so if you receive something that you thought was another color or whatever, I will refund your purchase price (minus shipping), IF the item is returned to me in unworn and undamaged condition.

I really want you to be happy with your purchase. If for some reason you aren't satisfied after receiving it, please contact me within 3 days. I will gladly refund your money, minus the shipping. I look each item over carefully before mailing and the item needs to be returned in the exact same condition. Please contact me and I will make arrangements for the return.

Additional Policies and FAQs
CUSTOM ORDERS:
I accept custom orders-which I will do to the best of my abilities, and will email my customer pictures of the work in progress. I will need a 50% deposit (estimated) on any custom order before ordering supplies and beginning the work. Balance will be due on customer approval of the finished piece (via pictures), and item will be shipped immediately.

REPEAT CUSTOMERS: I offer a 10% discount to all returning customers. Please contact me via private message. :)

PRIVACY POLICY:
I take privacy very seriously and DO NOT share or sell your information.