Author Topic: Received Money but no sales are showing???  (Read 2024 times)

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Offline lisianblue

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Received Money but no sales are showing???
« on: September 16, 2013, 04:27:53 PM »
Not sure about this, I got an email that I received $30.00 in my PayPal account, no address to send to, and no sales showing in either of my shops.  I don't know what to think about this!???
The buyer shows as a verified buyer in PayPal, but no address.
Kris 
"Art is not a handicraft, it is the transmission of feeling the artist has experienced."  Leo Tolstoy 

http://handmadeartists.com/shop/reflections
http://handmadeartistsshop.com/shop/lisianblue

http://twitter.com/lisianblue
http://lisianblue.blogspot.com

Offline gemlover

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Re: Received Money but no sales are showing???
« Reply #1 on: September 16, 2013, 07:24:47 PM »
Is there any way that you can contact the buyer?  Can you query back through Paypal?  In any event, don't spend the money, yet.

John
John Atwell Rasmussen, PhD, AJP
Lapidary, Gemologist, Geologist, Artisan Jeweler
email: john@rasmussengems.com

Offline Larissa

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Re: Received Money but no sales are showing???
« Reply #2 on: September 16, 2013, 09:59:36 PM »
I bet they didn't return to the shop after making the purchase.  It precludes the sale from showing up.  Email them through paypal or through the paypal email address they use & find out what they want.

Offline JimJuris

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Re: Received Money but no sales are showing???
« Reply #3 on: September 18, 2013, 07:24:06 PM »
I had the same thing happen to me maybe a week ago.  I emailed the buyer and when I heard from the buyer she told me that she purchased on of my ebooks here.

Offline Uniqlets

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Re: Received Money but no sales are showing???
« Reply #4 on: September 18, 2013, 11:56:03 PM »
That is exactly what happened to me with someone not returning to the site after paying.  As Larissa said, I resolved it by emailing them.

Offline JimJuris

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Re: Received Money but no sales are showing???
« Reply #5 on: September 19, 2013, 09:49:34 AM »
Luckily, this is not something that happens a lot.  It has only happened once for me so far.

Offline chainmaille

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Re: Received Money but no sales are showing???
« Reply #6 on: September 20, 2013, 10:33:35 AM »
We are hoping that we can rectify this with the new site. It really is sort of a paypal thing, although the issue really goes both ways. It happens from the way we communicate with paypal, so hopefully the new communication will solve this. We'll be testing first of course.

Offline lisianblue

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Re: Received Money but no sales are showing???
« Reply #7 on: September 21, 2013, 01:45:50 PM »
Got it straightened out.  Can I have the item show as sold? or do I just need to deactivate it??
Kris 
"Art is not a handicraft, it is the transmission of feeling the artist has experienced."  Leo Tolstoy 

http://handmadeartists.com/shop/reflections
http://handmadeartistsshop.com/shop/lisianblue

http://twitter.com/lisianblue
http://lisianblue.blogspot.com

Offline chainmaille

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Re: Received Money but no sales are showing???
« Reply #8 on: September 22, 2013, 11:22:19 AM »
You have to deactivate it.

Offline Uniqlets

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Re: Received Money but no sales are showing???
« Reply #9 on: September 23, 2013, 03:12:45 AM »
Rather than deactivating my item that didn't show up as sold, I put sold through the picture and I wrote sold in caps at the  beginning of the description.