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Conversation With A Customer
Sometimes, helping your customer “make it themselves” will help you make the sale!
Customer: This is really nice! How much is this headband?
Me: $15.00. Would you like to try it on?
Customer: No – this looks really easy. Can I take a picture so that I can knit it myself?
Me: Certainly – go ahead. But do let me give you some pointers while you’re doing it. You’ll need to fuss with the gauge of the yarn you choose so that it’s right. Note that the headband is tapered, so that it’s narrow at the nape of your neck when it’s being worn, so you will need to decide how wide you want it both at the narrowest and widest part. All of the stitches are added in the middle so that the edge detail stays on the edge without interruption. You will also need to figure out how many rows between add rows so that the taper is even and that the widest part of the band has a nice width to it. That will be the part that frames your eyes. Oh, and I should mention that you should be prepared for the price of the two buttons you will need. I can’t believe the cost of buttons these days – the ones that I’m using throughout my headband line are running between $4 and $6 a pair. And I’m using better quality yarn, too. Pick a color you like a lot because you should be able to get 2 headbands out of the yarn or you’ll have a nice remnant for your leftover yarn drawer. The yarn will probably be in the $5 to $7 range.
Customer: How much did you say this is?
Me: $15
Customer: I’ll take it!
Tags: customer service, hand knit, Handmade, headband, selling tips, small business, White
Posted in Handmade, Handmade Artisans, Handmade Mode, Information, Promote Handmade, Selling Tips
3 Responses to “Conversation With A Customer”
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That’s awesome! I saw a sign on Pinterest, it said “you could make it yourself, but will you?”
I found it so interesting that the directions to create it also described and pointed out all of the good/unusual points of the item, in addition to letting the customer know that they weren’t going to just whip this up in a couple of hours. I hope my story can be adjusted and used by others as a way to get a customer to buy rather than “knock off!”
Everybody thinks is so easy, then they buy supplies, tools, figure it out maybe, and come up with a lessor quality item for more money.
Great article Sandy